FAQ’s

Click on a question for the answer.

How do I get started

We complete a client profile that helps us understand your specific needs, preferences, and services desired. For more details visit “How We Work.

What are your office hours?

Our office hours are Monday – Friday, 9:00 a.m. to 5:00 p.m.  Other hours may be available upon request.

Are your services available on the weekends?

Yes, for an additional fee, our services may be available on the weekend.

Are you bonded and insured?

Yes

What services or errands don't you do?

We do not do any illegal activities, cleaning, cooking, pet sitting/walking, driving clients, or services which may endanger an employee or representative of A Second Me, LLC.

How are items purchased on my behalf paid for?

Payment will be expected at time of service for any expenses incurred.  You may also set up a retainer for such expenses if you are not available at the time of the service.

How do you product my privacy (medical, financial, credit card, etc.)?

All paper files are kept secure with restricted access. Once we are done with your information, the data is destroyed/shredded.

Do I need to provide a house key for the house service or when you meet with a contractor about an estimate for work on/inside my home?

We recommend that clients maintain keys in a home-based lockbox. We can provide a lockbox for a $35 deposit or you can purchase one of your own preference. Lockboxes must be accessible by combination and can be kept at your in the location of your choice where it will remain in your full control.  Another option is to keep a key on file at our office.

Do you accept credit cards for payment?

Yes, we accept Visa, MasterCard, Discover, and American Express.

Do you accept checks for payment?

Yes, we accept checks. Returned checks will be assessed a $25 returned check fee.

What if I'm not happy with the service I received?